Writing job ads can be tough if you’re not an expert on the role. For instance, what is the difference between an IT Helpdesk Technician, a Customer Support Specialist, and a Customer Success Manager? What about a Relationship Manager or a Receptionist? By knowing what qualities to look for in a candidate you’re more likely to set yourself up for success and attract the right talent.
In short, IT Helpdesk Technicians fix technical problems, Customer Support Specialists assist with product usage, and Customer Success Managers help optimise the usage of that product. Relationship Managers maintain and establish customer relations while Receptionists meet and greet customers.