Writing a great job ad that attracts the right talent is a skill on its own. Let alone if you’re writing one for a position that you’re not that familiar with yourself. For example, do you know the exact difference between a Customer Success Manager, a Customer Support Specialist, and a Relationship Manager? And what about Receptionists or IT Helpdesk Technicians? By knowing more about the role you’re creating a job ad for you have a better chance of attracting the best talent for your job.
In short, a Customer Success Manager helps customers get the most out of their product, a Customer Support Specialist supports them as they use the product, and the Relationship Manager maintains strong relations with them. An IT Helpdesk Technician fixes their technical issues and the Receptionist meets and greets them.