Porters are customer service experts with excellent people skills. They will ensure that guests have the best possible experience at your business from day one. This means chauffeuring luggage, running errands, and helping with any questions or concerns guests may have.
These are the Porter skills a candidate needs:
• Proven experience working with customers or guests.
• Ability to work on feet for long periods of time.
• Excellent written and verbal communication skills.
• Great social
• Experience with computers.
Interviewing a Porter
A Porter will be a direct form of contact between your guests and your business. Therefore, you need to be sure you’re making the right hire to give your guests the experience you intended. This means that deciphering their customer service, communication, and problem-solving skills during the interview process is essential.
To help you do just that, we’ve put together these example Porter interview questions which will test their soft and hard skills, as well as their cultural fit within your team. These questions should be used at the beginning of the interview process, to establish early in the hiring process whether the candidate should be moved forward.
How to open the job interview
No matter how skilled your potential Porter is, an initial interview will bring out the nerves in a candidate. While this is natural, it can mean that you don’t get to assess their skills and cultural fit properly.
To combat this, you should aim to ask one or two easy opening questions at the start of your interview. This will get the conversation flowing and ensure you get a real gauge on their personality and skill set.