Call Centre Agents are part of a dedicated customer service support team, who will ensure your customers or clients can always get the answers you need about your product or service.
These are the important qualities to look for in a Call Centre Agent:
- Excellent communicator (both verbal and written)
- Rapid problem-solving skills
- Excellent ability to think quickly and on their feet
- Basic sales and upskilling ability
- Confident using telephones
- Skilled with Microsoft Office and/or a CRM
Interviewing a Call Centre Agent
A Call Centre Agent is an essential hire for any team looking to improve their customer service offering and to build a link between the business and their customer base. Since this role will have direct contact with your customers, they need to be confident and able to represent the business appropriately.
To help ensure your interview process is set up to find a person capable of these things, we’ve put together this Call Centre Agent interview guide.
How to open the job interview
While Call Centre Agents will be confident communicating with strangers and getting their points across, they may still feel nervous before a big interview! Therefore, it is a good idea to put your potential hire at ease using these easy opening questions.