General questions
Even though it sounds almost too good to be true: JOIN is completely free, there are
- no hidden costs,
- no registration fees, and
- no referral fees.
As an option, we offer various paid premium products that help you achieve an even greater outreach and find qualified candidates even faster. You can find an overview of the paid portals in the following article.
The password field is required for applying for a job and logging in to your JOIN account to manage and check the status of your applications with each employer — easy and neatly arranged in your dashboard.
Creating a password for your JOIN account
If you are applying for a job via JOIN for the first time, create a password. This is the password you will use in the future when applying for other jobs, and to access you JOIN application dashboard.
Applying for a job with an existing JOIN account
If you have already applied for a job hosted by JOIN before, the system will recognize your email address and will promptly ask you to enter your existing password. Without your password, the application cannot be sent.
If you don't remember your JOIN password, here you can reset it.
Using JOIN, you get an optimized career site hosted on a JOIN subdomain. The subdomain is based on the company name in the email address you used for signing up to JOIN (john-doe@company-name.com).
If your sign-up email address did not contain the actual company name or the company name changed, your JOIN subdomain can of course be adjusted.
We will realize the adjustment of your subdomain for you.
In this case, please contact us via Customer Care Chat, and we will adapt your subdomain immediately.
If a submitted application in your dashboard appears with a “Not A Fit” badge, this means, that the employer has viewed your application and has decided to not involve you any further in the current hiring process. The reason for this rejection may vary.
For more detailed information, please contact the company that rejected your application directly.
Your email address changed? At the moment, the only way to adjust your email address in JOIN is creating a new employee account and — in case you are the account owner — transferring the ownership rights of your company account to it. Sounds complicated? Don’t worry, it can be done quite easily:
You will find all your JOIN invoices digitized in a central location in the Company settings area of your dashboard. To view them, please proceed as follows:
- Click your name in the top right corner of your dashboard.
- Choose “Company settings” and
- select “Billing”.
Here you finally have the possibility to view, download or print your billing documents for both Premium Job Ads and Subscriptions.
You have forgotten your login password for your JOIN account? Don't panic, luckily your password for JOIN can be reset quite easily.
To reset your password:
- Click on the following Link or email us at support@join.com with the email address that you use on JOIN.
- We will send you a link to reset your password within 24 hours.
CAUTION:
Please keep in mind that your password is case-sensitive. Before resetting the password, please make sure that Caps Lock is not activated.
You prefer to pay by invoice instead of credit card? Please contact us via the Customer Care Chat.
We will then check whether we can offer you the desired payment option.
The quality of the job advertisements published via JOIN is our highest priority. For this reason, we carefully verify each company before we activate it to our platform.
If you receive an email stating that your account could not be verified, we may need more information from you in order to activate the account.
For completing the approval, please email contact@join.com, briefly describing the situation. We will then as soon as possible inform you by e-mail which information is still required for your verification.
As soon as we received the required information, we will review your company again and approve your account.
Build related
We are constantly adding further postcodes. From time to time, however, it may happen that a postcode has not yet been entered into the system.
If the postcode you entered is not yet linked to the correct location, please contact the Customer Care Chat — we will then enter the postcode into our system immediately.
Promote related
We are happy to see you are interested in JOIN premium ads. Unfortunately, we can not make a general indication of price at this point, since our prices depend on several factors like platform and/or scope of services.
However, we will be glad to assist you in finding the most suitable platform for your premium job ad. Please make an appointment with one of our Customer Care Specialists:
We look forward to hearing you!
After booking a premium ad, it can take up to 2 working days (48 hours) — depending on the platform — until the job ad is published.
If your booking is older than 2 working days and the ad has not yet been published, please contact us at contact@join.com or via chat. We will give you feedback as soon as possible.
Usually, the free publication of your job ad with JOIN happens within 24 hours. However, depending on the platform and time (working day or weekend), it may take a little longer in some cases.
If there is still no publication after 48 hours, please contact us via Customer Care Chat. We will then check the case immediately and get back to you.
Sometimes it may happen that job advertisements you have already archived in JOIN are still visible on a job board, in social media or on a similar platform. This can have different reasons and requires different approaches to solving the problem.
You can, however, find out whether the problem is caused by JOIN within a few moments — by means of a quick and simple trick:
Click “Apply now”. If you get redirected to a page other than JOIN at this point, it means that the job advertisement was not published by us, but crawled by a third party. In this case, please refer to the respective platform.
In case you discovered the archived job ad on LinkedIn, we can send you instructions via email on how to stop the crawling there. Please email us at contact@join.com.
Manage related
Legal questions
The topic of data protection is becoming increasingly important, and JOIN assigns the highest priority to this issue.
You have some questions about data protection at JOIN?
Most questions can most probably be answered within our Data Privacy Policy, where you can find everything important on the subject of data protection.
If you have any further questions, please send them to datenschutz@join.com.
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