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How can I change the owner of our JOIN company account?

Answer

We will be happy to help you define a new account owner. Please proceed as follows:

  1. Make sure the new account owner is registered as a Team member.
  2. Contact us via Customer Care Chat.

In case the future account owner is not yet registered, please follow these steps:

  1. Invite the respective team member to JOIN with his/her company mail address. This is done under “Team” (sidebar left) and there “Add team member” (top right). The new team member will then receive an email to activate the account. 
  2. Check the status of the invitation under “Team” — “Invitations”. The invitation needs to be accepted and the account to be activated before the ownership rights can be assigned.
  3. As soon as the setup of the employee account is completed, please contact us via Customer Care Chat

We will then assign the account ownership rights to the new owner for you. User accounts that are no longer used can afterwards be deleted via trash can icon on the right.

screenshot showing invitation window to add team members

Invite new account owner to JOIN

In order to change the account owner and transfer the owner rights, the new owner needs to be invited as a team member first. Once the invitation was accepted, contact Customer Care Chat.

Written by

Sarah Heßler

Updated 07/30/21