Delivery Center Lead Europe (f/m/d)

Amsterdam, Netherlands
Employee
Operations

Do you want to join us in the journey of disrupting the spend management business? Do you like to work in a fast-paced environment with a passionate and supportive team? Yokoy is growing! We recently closed our $26M Series A funding and are looking to hire motivated individuals to scale our Customer Success team 🚀

Yokoy is an award-winning Swiss FinTech company that leverages Artificial Intelligence to fully automate spend management (expenses, supplier invoices, and corporate credit/debit cards) for midsize and large corporations globally. With 100 employees and offices in Amsterdam, Zürich, Vienna, and Munich, Yokoy already operates globally and has big ambitions to expand within Europe and intercontinentally.

As the Lead for the Yokoy Delivery Center in Amsterdam, you and your team are responsible for the smooth running of all operational and administrative tasks in the Customer Success department. This covers especially, budget tracking, invoicing, slotting, etc. By doing an awesome job your team ensures that internal and external projects run smoothly.

Tasks

  • Enable your team to successfully pursue Yokoys Customer Success vision
  • Take care of customer administration and support our project managers with their projects
  • Ensure that all relevant tasks (like budget tracking, invoicing, slotting, etc.) are completed on time 
  • Find the solutions to the challenges of our customers
  • Actively design our service structure: This includes expanding and optimizing our support process
  • Strive toward high customer satisfaction, collect customer feedback, and identify improvement opportunities
  • Coordinate your team with other departments (especially sales and product teams)

Requirements

  • At least three to six years of professional experience in Customer Success or a similar field (Operations, etc.)
  • Strong communication and relationship building skills
  • Empathetic leadership style 
  • A can-do attitude 
  • Fluency in English, other languages are a plus
  • Experience in fintech is a plus

Benefits

  • FinTech startup atmosphere in a young team
  • A close and fast-paced work environment where you have an impact on the product we build
  • Fun colleagues, free coffee, and snacks in the office
  • Flexible working hours
  • Compensation in line with the market and remote working possibilities

This is your once-in-a-lifetime opportunity to immerse yourself in the startup scene and leave your footprint!

We look forward to receiving your application, including your CV and cover letter on why you would like to be part of Yokoy.

This is important to us: Yokoy is an equal opportunity employer, and we value diversity. Therefore, we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

Ref. #YC015

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Updated: 1 week ago
Job ID: 3765292
About Yokoy Group AG
Yokoy is a Swiss FinTech startup that leverages Artificial Intelligence to fully automate all expense- and company credit card processes to save time and money, prevent fraud, increase employee satisfaction and to allow for valuable data insights. Since September 2020 we also offer our very own Yokoy Mastercard. 💳🤖🚀
51-200 employees
Information Technology and Services
Technopark, Technoparkstrasse, Zürich, Schweiz
 
Technopark, Technoparkstrasse, Zürich, Schweiz
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Christian Woese
Christian Woese
Head of Customer Success
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