Implementation Ops Specialist (f/m/d)

Amsterdam, Netherlands
Employee
Customer Support

Yokoy is an award-winning Swiss FinTech company that leverages Artificial Intelligence to fully automate spend management (expenses, supplier invoices, and corporate credit/debit cards) for midsize and large corporations globally. With 50 employees and offices in Zürich, Vienna, and Munich, Yokoy already operates globally and has big ambitions to expand within Europe and intercontinental.

We recently closed our $26M Series A funding and are looking to hire motivated individuals to scale our Customer Success team 🚀

As an Implementation Ops Specialist for the Yokoy Delivery Center, you are responsible for all operational and administrative tasks in the Customer Success department. You will be a Specialist in this position, responsible for budget tracking, invoicing, slotting, etc. By doing these things, you're keeping the project managers back to run internal and external projects.

Tasks

  • Take care of customer administration and support our project managers with their projects
  • Cover all relevant tasks like budget tracking, invoicing, slotting, etc. 
  • You work with customers to find solutions to their challenges 
  • Expand service structure and improve performance in the support process
  • Increase customer satisfaction, collect customer feedback, and derive improvement opportunities
  • Coordination with other departments (especially sales and product teams)

Requirements

Working at a startup means constantly challenging yourself. You are passionate about personal challenges because you appreciate a steady learning curve that you can grow from. You like to look for situations that take you out of your comfort zone and enjoy working within your scope of responsibilities, embedded in a team.

You also bring the following:

  • At least two years of professional experience in a similar field (ideally in Customer Success, Customer Support, Account Management, etc.)
  • "Hands-on approach” to relationship building and good empathy skills
  • A can-do attitude and strong communication skills
  • Fluency in German and English, other languages are a plus
  • Experience in fintech is a plus

Benefits

  • FinTech startup atmosphere in a young team
  • A close and fast-paced work environment where you have an impact on the product we build
  • Fun colleagues, free coffee, and snacks in the office
  • Flexible working hours
  • Compensation in line with the market and remote working possibilities

This is your once-in-a-lifetime opportunity to immerse yourself in the startup scene and leave your footprint!

We look forward to receiving your application, including your CV and cover letter on why you would like to be part of Yokoy.

This is important to us: Yokoy is an equal opportunity employer, and we value diversity. Therefore, we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

#YC003

Updated: 2 days ago
Job ID: 3720611
About Yokoy Group AG
Yokoy is a Swiss FinTech startup that leverages Artificial Intelligence to fully automate all expense- and company credit card processes to save time and money, prevent fraud, increase employee satisfaction and to allow for valuable data insights. Since September 2020 we also offer our very own Yokoy Mastercard. 💳🤖🚀
51-200 employees
Information Technology and Services
Amsterdam, Netherlands
 
Amsterdam, Netherlands
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Contact Person
Christian Woese
Christian Woese
Global VP Customer Success
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