Customer Operations Manager DACH (m/f/d) - preferably Berlin/remote possible

Remote
Employee
IT / Software

We’re a mighty team of more than 300 creative thinkers, experienced leaders, passionate innovators and some of the friendliest folks you’ll ever meet. We work at seven offices around the globe, with headquarters in Berlin. We like to refer to ourselves as Uberallers, too.

In 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian Hübner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion.

Our SaaS platform enables multi-location brands and businesses to boost their online presence. Our customers are as large as KFC, BP and DHL (and others whose names are not entirely made of capital letters!) and as small as your local independent coffee shop or record store.

Some customers work directly with us, and many more engage with our platform via Reseller Partners around the world. More than one million business locations trust the Uberall platform to manage the connections with their customers and prospects on the search engines, platforms and directories that matter.

Tasks

As a Customer Operations Manager (m/f/d), you are in direct contact with our customers and resellers in the DACH region. You provide our partners with important product information on our Location Marketing Cloud (SaaS) and provide support with technical or other questions concerning our solution. You are responsible for the technical implementation of our customers and accompany them at the highest level through the first application steps with our product. Not only the customer contact will be important in this position, but also the coordination, especially with our revenue as well as product teams.

Your responsibilities: * You take care of our enterprise customers and resellers by ensuring that the full potential of our Location Marketing Cloud (SaaS) Solution can be utilized

  • You will be responsible for describing and escalating bugs through the appropriate internal channels
  • You handle complex implementation processes with the utmost of care, keeping a close eye on our KPIs
  • You collaborate with your colleagues in the Customer Operations team, as well as the Success teams, to accompany our customers through the different stages of escalation management
  • You work out the "best practice solutions" and create guides for internal and external use
  • You should be very familiar with our processes and you support the rest of the Customer Operations team in their efforts to constantly develop and improve these internally and externally

Requirements

  • Relevant professional experience at a B2B software company in relation to a product requiring explanation/onboarding, preferably in the areas of online marketing, e-commerce or IT
  • You can quickly familiarize yourself with new and technically complex issues, prioritize them and organize yourself Ideally, you already worked with ticket and CRM systems in the past (e.g. Jira, Salesforce)
  • You are open for new ideas and approaches, you have excellent communication skills and you are familiar with the fast implementation of solutions
  • Your profile is rounded off with fluent German and a very high proficiency in English. Other languages such as Italian, French or Spanish are a bonus

Benefits

  • A market-leading and cutting-edge location marketing software (SaaS) scale up with an exciting & international customer base
  • A very exciting position in close collaboration with a highly professional team in Uberall’s headquarter International team and regular company & team events
  • A lively and open company culture with flat hierarchies and short chains of command
  • Flexible working hours, an attractive budget for professional development and regular feedback sessions to assist you with your career plans
  • Regular language classes, meditation sessions and our own gym
  • You are a dog person? - There will be room in the office as well
  • A high degree of responsibility with creative freedom and personal advancement avenues.
  • One of Germany’s fastest-growing companies (awarded by KPMG, Axel Springer & Gründerszene) with a global orientation and market leadership in EMEA

Does this sound like an interesting challenge for you? If so, we’ll look forward to receiving your application!

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Updated: 1 week ago
Job ID: 3112879
About Uberall GmbH
Uberall powers sales through location data, using the innovative Location Marketing Cloud. https://www.youtube.com/watch?v=AHpkNlUj22g
201-500 employees
Information Technology (IT)
Hussitenstraße 32-33, 13355 Berlin, Germany
 
Hussitenstraße 32-33, 13355 Berlin, Germany
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Contact Person
DL
Dylan Louw
Senior Talent Acquisition Manager
+41
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