Senior Technical Support Engineer

Traxxeo is a SaaS scale-up working on becoming a European leader in the digital transformation of the constrution industry. Traxxeo develops a selection of digital tools (e.g. digital timesheets, on-site personel security app, geolocation software) leveraging the internet of things & artificial intelligence to help its customers focus on their core business.

• You document and track open customer issues, communicate status to customers by
  phone or email, follow- up with customers to verify solutions are successful.
• You analyze complex problems, research solutions in cooperation with development
  team, escalate issues as required.
• You communicate clearly with clients and build strong relationships.
• You act as a resource, mentor and trainer for support employees with less
  experience.
• You help to set up customer accounts.
• You detect, report, investigate product defects. You work with R&D team to fix
  product defects and improve solutions.
• You are the link between the project manager, developers and the client.

• You have a degree in Technical studies (Degree in computer Science or engineering).
• You have minimum 5 years of experience in a software development company.
• You have an engineering background: general computer and network knowledge, experience in maintaining complex computer systems (Database, Process control/supervision, Remote access tools such as RDP, FTP, Automation via scripts, Data analysis via SQL...).
• You can understand a physical data model and have an operational knowledge of SQL. Oracle knowledge is an asset (Administration, PL/SQL).
• You have excellent written and oral communication skills.
• You are fluent in French and English, Dutch is an asset.
• You have an agile mindset, willingness to learn, process oriented and problem-solving.
• You are a self-driven and motivated person, who can manage his time and projects
  independently.

• An agile and fast paced environment
• Competitive salary
• Opportunity to be part of a fast-growing SaaS company with the mission to digitalize the
  world of construction.

We're looking forward to hearing from you!