Slow Arnesse GmbH
Slow Arnesse GmbH

Front Desk Manager (m/w/d)

Employee
Other

Slowness is a collective of People, Places and Projects that reframe the way we live, work and interact. Drawing insights from regenerative agriculture, adaptive reuse and the slow movement, we are currently developing places around the world that offer a deeper, more conscious and collaborative form of hospitality.

The role is based at Arnesse, a historic manor house in the picturesque Uckermark district, one and a half hours outside of Berlin. Restored and furnished in collaboration with artists, designers and craftsmen, the neo-gothic architecture houses 15 guest rooms, a restaurant serving farm-to-table cuisine, a historical gymnasium, and a plant-filled solarium for private dining and events. The property is set amid expansive gardens on a private lake and features an outdoor pool. Opening in summer 2024, it will provide an extraordinary experience as a countryside retreat for good food, abundant nature and holistic health. Arnesse has been featured as a Financial Times 2024 hotel opening of the year and promises to become a unique addition to the Berlin region's hospitality landscape.

We are looking for an experienced Front Desk Manager to join our team. The ideal candidate has experience working in dynamic environments in high-end hospitality and has a strong affinity with the ethos of our brand. They will be responsible for overseeing front desk operations, ensuring seamless guest experiences, and managing the restaurant reservation system. The Front Desk Manager reports to the General Manager and plays a crucial role in maintaining the highest standards of hospitality that define Arnesse.

Tasks

  • Ensure any guest requirements are taken care of, both pre-arrival and during the stay.
  • Create and maintain a warm and welcoming atmosphere for guests.
  • Efficiently manage room reservations and optimize occupancy rates while maintaining high standards of cleanliness and presentation.
  • Oversee the front desk team, providing mentorship and guidance to enhance their performance.
  • Recruit, manage and schedule staff, providing training and regular feedback.
  • Foster positive relationships with regular guests, recognizing and acknowledging their loyalty and enhance guest retention in general.
  • Monitor and manage the front desk budget effectively, ensuring prudent use of resources and contributing to the preparation of accurate and insightful reports.
  • Work closely with other departments, such as housekeeping, maintenance, and the restaurant, to coordinate operations and address any collaborative challenges.

Requirements

  • 4+ years of progressive experience in the hotel industry.
  • At least 2 years of experience in a managerial position within a hotel setting.
  • Fluent proficiency in German and English, both spoken and written, to effectively communicate with guests and team members.
  • Ideally, proficiency in a third language to facilitate communication with a diverse range of international guests.
  • In-depth knowledge of hotel reservation systems and point-of-sale software.
  • Proven leadership and team management skills.
  • Exceptional communication and customer service orientation.

Benefits

  • Competitive Salary
  • Flexible working hours
  • Daily team meals prepared on-site using locally sourced ingredients.
  • Housing assistance in case you need to move to Uckermark.
  • Brand new bar, kitchen, and restaurant equipment.
  • Career development and training programs that support personal & professional growth.
  • Company Pension Plan Support (Betriebliche Altersvorsorge).
  • Make use of up to two massage treatments at Arnesse per year.
  • Mobility budget that can be used for either JobRad, BVG ticket or Deutschlandticket.
  • Various discounts at Corporate Benefits.
  • Work with a team of exceptional individuals with over 20 years of experience in various remarkable hospitality environments.
  • Discounts at SOFI & Reethaus.
  • Enjoy a free night at Arnesse and a meal for two within the first half year of employment.
Updated: 1 month ago
Job ID: 10678035
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Slow Arnesse GmbH

11-50 employees
Hospitality

Arnesse is a historic manor house in the picturesque Uckermark district, one and a half hours outside of Berlin. Restored and furnished in collaboration with artists, designers an…

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  1. Front Desk Manager (m/w/d)