Customer Success Manager SaaS

Location: Zurich, Hamburg, London, Copenhagen or Remote

At Pexapark, we are passionate about the growth of green energy to create a more sustainable world. Our vision is to become the operating system for buying, selling, and managing renewable energy. We work towards creating an efficient market for renewable energy to attract more investment capital and lower the transaction costs, so that companies can attain their net-zero targets faster, and accelerate the buildout of renewable energy towards a more sustainable world.

With more than 20,000 MW of renewable PPA transactions supported, 1’000
assets onboarded to our system and 100 enterprise clients, Pexapark has become the one-stop source for software solutions and advisory services in the fastest growing part of the renewable energy market.

If you share our vision and want to make a lasting impact on the way the renewable industry works, we want to hear from you.

ROLE

As Customer Success Manager at Pexapark you will contribute to building Pexapark’s customer success organization. Your work ensures that our Customers can achieve impact with our solutions and services and as such you are responsible for managing the full customer experience along their journey and across all channels, online or offline. Your work ensures our Customers can efficiently navigate our most advanced enterprise software solutions which powers their investment and operations into renewable assets in uncertain and highly volatile markets.

Given the deep integration and the criticality of our enterprise solutions within Customer business processes, you play a pivotal role in the overall service delivery. Hence your experience both in managing complex projects, data curation, and the ability to interact with diverse stakeholder groups will be essential aspects of your role.

In this way your work to organize, plan, and monitor Pexapark’s efforts to have our clients succeed with our solutions and services will directly contribute to our mission to accelerate the energy transition.

Apply today and explore your future with Pexapark!

• Ensure Pexapark’s Customers achieve impact with our services and enterprise solutions by monitoring usage and satisfaction, take responsibility of issue resolutions, manage project scope and milestones, while acting as the primary advocate of the customer within Pexapark
• A key task is the design and maintenance of scalable onboarding processes. This includes the creation and deployment of effective training programs allowing clients to benefit from the full scope of Pexapark’s services and solutions.
• Assume responsibility for the technical key account management for our most sophisticated enterprise software Customers, ensuring timescales, quality and scope for services are regulated and delivered by Pexapark management teams and strategically position Pexapark as trusted advisor within the client.
• Document processes and logging technical issues, as well as customer compliments and complaints.
• Tracking customer experiences across online and offline channels, devices, and touchpoints.

• A bachelor's degree in marketing, communications, advertising, business management, IT or in a related field preferred.
• At least 2 years' experience as a customer success specialist for complex enterprise software solutions.
• Exceptional interpersonal skills and a client-centred approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• A good sense of humour

• An international team of experienced and dedicated entrepreneurs and renewable energy professionals.
• A fantastic client base to work with.
• State of the art pricing, analytics & monitoring tools that power our clients to push the frontier of the energy transition.
• A highly flexible work environment.
• The ability to offer you an equity participation in our company.

Please send your resume and tell us why you would like to join our team. Please also include your thoughts to the following three questions:

(1) What makes a great customer success manager?

(2) Customer success is for you the best thing in the world, because of … ?

(3) What interests you most about this position?