(Senior) TechOps Engineer (m/f/d)

Berlin, Germany
Employee
IT Management

Share your passion for high standard IT services and become part of our team as a
(Senior) TechOps Engineer (m/f/d)

Tasks

  • Manage software and hardware inventory inclusive new orders management
  • Responsibility for carrying out the user account administration and internal first level support for Oetker Digital
  • Install and configure computer hardware, operating systems, applications, networks, printers and scanners
  • Monitor and maintain computer systems and networks
  • Day by day incident management involving all supported hardware (PC, laptop, Mac, smartphone) and Software (e.g. Office 365, Google Workspace)
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Repairing and replacing equipment as necessary
  • Create and maintain Runbooks used by the team
  • Set up new users' accounts and support the roll-out of new applications

Requirements

  • A well rounded technical background with relevant experience in a similar position
  • Extensive experience in Windows, Unix/Linux, iOS, Smartphones and Tablets
  • Experience with Office 365 and Google Workspace
  • Experience with Mobile devices management, JAMF, Google mobile and Endpoint Management, Apple Business Manager
  • Familiarity with ticket- and knowledge-based systems, preferably Jira and Confluence
  • Excellent customer service skills including the ability to explain technical issues to non-technical users
  • Fluent in English (German is a plus)

As a plus:

  • Scripting skills in PowerShell, bash or other
  • Experience of working with ITIL processes
Updated: 5 days ago
Job ID: 3380606
About Oetker Digital GmbH
We optimize, revolutionize and redefine with passion and with skill. You too? Then welcome to the team.
51-200 employees
Other
Frankfurter Allee 108, Berlin, Deutschland
Frankfurter Allee 108, Berlin, Deutschland
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Interested?
Documents:
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Contact Person
AM
Anil Mercan
Talent Acquisition Manager
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