Product Success Associate (I)

As a Product Success Associate, you will play a pivotal role in ensuring our product exceeds the expectations of our users. You’ll use your financial knowledge to help users navigate the platform, address their inquiries, and provide insights that improves their experience. You will bridge the gap between our users and the product team, ensuring that our solutions deliver maximum value.

If you are passionate about leading with customer empathy to deliver products that truly resonate with users, Metric is the place for you. This role is ideal for someone with a financial background looking to gain hands-on experience in product development within a fintech startup and provides a unique opportunity to grow your career in product management while making a significant impact on our company’s success.

Level: Associate L1 / IC

Location: Fully Onsite in Bahria Town Phase 8, Islamabad

Progression: Level II to III

Who We Are

Metric is a financial intelligence app for SMEs and SMBs, built by entrepreneurs, industry experts, and venture capital investors. We have spent years working with thousands of startups to understand the challenges around financial management for young businesses. We believe a business can't survive and grow without the right financial tracking and insights.

At Metric, we're revolutionizing the fintech landscape with innovative solutions designed to simplify financial management for small businesses. As an early-stage startup, we are passionate about providing a cutting-edge product that make a real difference in people's lives.

What You Will Do

Customer Onboarding and Support:

• Assist in onboarding new clients by providing them with product training and support.
• Address user inquiries and troubleshoot issues to ensure a smooth user experience.

Product Feedback and Improvement:

• Gather and analyze customer feedback to identify areas for product enhancement.
• Collaborate with the product team to implement improvements based on user insights.

Account Management:

• Build and maintain strong relationships with key customers.
• Monitor paid user accounts to ensure satisfaction and address any issues proactively.

Data Analysis:

• Analyze user data to identify trends and provide actionable insights for product improvement.
• Utilize accounting skills to ensure accuracy in financial-related features of the product.

Cross-Functional Collaboration:

• Work closely with the product, engineering, and sales teams to ensure alignment and effective communication.
• Contribute to product documentation and training materials to enhance user understanding and drive product success

Who We Are Looking For

• Ideally someone with similar previous experience (0-1 years), with a background in finance.
• Strong analytical skills with the ability to interpret financial data and user feedback.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Excel or similar data analysis tools.
• A proactive and curious mindset, with a passion for learning and a desire to gain hands-on experience in a dynamic fintech startup environment
• A strong focus on understanding user challenges, with the ability to quickly identify issues, clearly articulate issues, and develop plans to solve them.
• Attention to detail and a commitment to producing exceptional work
• Ability to think independently while learning and collaborating as a team member
• Intrinsic motivation to address unique client use cases and teach clients how to maximize product performance.
• Experience in product support is a plus!

• Competitive remuneration package, in line with your experience including health benefits, unlimited vacation policy, and ESOPs.
• An opportunity to work for a global fintech product making waves in 190+ countries while bringing your ideas to life which have a real impact on our product.
• Flex-Time policy which provides flexibility of schedule.
• Work in a people-first, values-centric environment where we take pride in our team being our biggest priority! You'll never stop learning and growing.

Equal Opportunity Employment & DEIB

At Metric, we actively seek out Doers from diverse backgrounds to fuel our growth. Our core value, "No Gatekeepers," defines our commitment to fostering a workplace where all voices are valued and celebrated. We affirm that inequality is detrimental to our product, our team members, and the diverse customers we serve. We believe diversity fuels innovation and exceptional outcomes for our global product. Decisions on hiring, compensation, performance, and conclusion of employment are made fairly, offering equal opportunities to all. We prioritize empathy and respect for each other in all we do.