Customer Experience Manager (Mid-level)

Remote
Employee
Customer Support

Ledgy’s mission is to democratize ownership in startups. We create transparency for all stakeholders of a company and bring scalability to important processes for founders such as managing their stockholders, preparing financing rounds, and granting equity to all their employees.

Our customers are successful European companies, like Wefox, Kry, Bitpanda, Gorillas, Trade Republic, and many more.

Since our incorporation in 2017, we’ve been listed every year among the TOP 100 Swiss startups and are ranked as the #1 ICT startup in Switzerland.

Ledgy’s $10m Series A round in September ’21 marked the entry of renowned Silicon Valley investor Sequoia Capital into the Swiss startup ecosystem—almost 50 years after its founding.

Our goal at Ledgy is to use this freshly acquired confidence (and capital) to build one of the greatest teams in Europe and boldly go to where no company has gone before 👩🏻‍🚀🚀

We are an international and diverse team of 22 people, 50 % women, coming from 17 different countries and speaking 18 different languages.

We believe that startups are a main driver of positive change in the world and help create equal opportunities for everyone outside of corporate hierarchies. Humanity needs solutions for the current challenges, like climate change and the best source for this innovation are startups. We try to live by strong moral values and offer an example to other companies, while helping them be more successful with our product so they can drive the change forward.

We believe that equal opportunities for all social groups of society are necessary, and are committed to a culture where everyone feels welcome and respected. Psychological safety and a culture of modesty and openness is important to us.

We sincerely live and work by our beliefs so every hire for us is an important one. We’ve done a great job so far in building our team and our hope is that you will be able to join us.

As a Customer Experience Manager at Ledgy, your mission is to make sure our customers get the highest possible value out of Ledgy right from the start, be the customers’ voice, and propel the product forward.

At Ledgy, you will

Work 65% on day to day projects and 35% on strategic tasks and optimizations.

Day to day responsibilities

  • Work with customers (CFOs of leading startups) to help them uncover the value of Ledgy
  • Provide a great onboarding experience for Ledgy customers
  • Know the product inside and out, which will allow you to advise customers on how to structure their processes in Ledgy
  • Get comfortable with the financial industry lingo and with that, build strong relationships with our customers who are industry leaders
  • Listen closely to customer feedback and help develop a vision for the product roadmap with the product team
  • Collaborate closely with our marketing, sales, and product leads to ensure the customers’ voice is heard by all departments

Strategic tasks and optimizations

  • Help scale the Customer Experience team to fit the changing expectations of our growing customer base
  • Recommend and implement CX Softwares that help us scale
  • Optimize parts of the customer journey, for example: onboarding, support requests, documentation

The job is a good fit for you if you

  • Have been part of a fast-growing SaaS business and experienced the growth challenges first hand
  • Are at ease and enjoy interacting with customers
  • Enjoy analytical tasks (though fascinating, equity in startups can get fairly complex!)
  • Are passionate about startups or even consider starting your own business someday
  • Consider yourself someone who is organized in general

Being part of Ledgy means to

  • See “the whole journey” and be one of the first team members of a company that scales from Switzerland to be the major player in Europe and globally
  • Work with a passionate team with diverse interests such as the outdoors ⛰️, meditation 🧘, and space exploration 🌌
  • Have a chance to get to get to know the startup world and it’s leaders inside and out
  • Have flexible working hours, be able to work remotely, and benefit from 25 days of vacation
  • Get stock options to become an owner of Ledgy yourself
  • Take part in company off-sites and in optional regular team activities

…all this to create a fun 🎉 and productive 👩🏾‍💻 working environment where personal hobbies and projects have enough space as well.

Updated: 1 week ago
Job ID: 3121037
About Ledgy
The Equity Management Platform Built for Growing Companies to Manage Flexible Cap Tables, ESOPs and Investor Relations.
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