krisenchat Ukrainian
for children, adolescents and adults
krisenchat is a nationwide, free support service for children and young adults in need. We are an agile non-profit organisation and offer children and young people professional psychosocial counselling - every day, 24 hours a day, via WhatsApp or text message. krisenchat has been available 24/7 since the beginning of May 2020 - since then, the many crisis counselors have been able to help in over 120.000 crisis situations. Since 1 March 2022, krisenchat Ukrainian has also been providing confidential crisis counseling in Ukrainian and Russian for people affected by war at any age - with over 23.000 consultations provided. In addition to crisis counseling, krisenchat reaches many millions of young people every year through psychoeducation via social media platforms.
We do not offer long-term therapy; instead, we focus on crisis intervention. Our professional counselors offer an empathetic and open ear to those seeking help, emphasizing a solution-oriented approach to best support our clients in the exact moment of need. Sometimes, merely sharing experiences or discussing feelings can be beneficial.
To equip our team of counselors, we provide training, guidelines, and chat exercises through an online toolbox and guides, helping them deal with challenging emotions and situations. Additionally, we've established a network of resources with practical information and references to whom our clients can be referred.
Our organizational platform is Slack, an app/website where only project-involved individuals communicate. A professional counseling team is available in the background for questions and training on chat counseling, offering intervision and supervision.
As a community, we are appreciative and engaged, constantly working together to improve and develop our service.
Tasks of a counselling mentor:
We are looking for support for our psychological team to accompany the volunteer counsellors in the best possible way and provide chat consultation on our platform. Your duties would include:
krisenchat values diversity. We encourage all interested people, from diverse national or ethnic origin, age, religion, disability, gender, gender identity or sexual orientation, to apply to us. We look forward to hearing from you!
krisenchat hilft Kindern und Jugendlichen rund-um-die-Uhr mit professionellen Krisenberater:innen in persönlichen Krisen. Einfach. Schnell. Vertraulich.
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