krisenchat
krisenchat

Mentor (Psychologist) krisenchat Ukrainian (d/m/f)

Remote
Employee
Nursing, Therapy

krisenchat Ukrainian

for children, adolescents and adults

krisenchat is a nationwide, free support service for children and young adults in need. We are an agile non-profit organisation and offer children and young people professional psychosocial counselling - every day, 24 hours a day, via WhatsApp or text message. krisenchat has been available 24/7 since the beginning of May 2020 - since then, the many crisis counselors have been able to help in over 120.000 crisis situations. Since 1 March 2022, krisenchat Ukrainian has also been providing confidential crisis counseling in Ukrainian and Russian for people affected by war at any age - with over 23.000 consultations provided. In addition to crisis counseling, krisenchat reaches many millions of young people every year through psychoeducation via social media platforms.

We do not offer long-term therapy; instead, we focus on crisis intervention. Our professional counselors offer an empathetic and open ear to those seeking help, emphasizing a solution-oriented approach to best support our clients in the exact moment of need. Sometimes, merely sharing experiences or discussing feelings can be beneficial.

To equip our team of counselors, we provide training, guidelines, and chat exercises through an online toolbox and guides, helping them deal with challenging emotions and situations. Additionally, we've established a network of resources with practical information and references to whom our clients can be referred.

Our organizational platform is Slack, an app/website where only project-involved individuals communicate. A professional counseling team is available in the background for questions and training on chat counseling, offering intervision and supervision.

As a community, we are appreciative and engaged, constantly working together to improve and develop our service.

Tasks

Tasks of a counselling mentor:

We are looking for support for our psychological team to accompany the volunteer counsellors in the best possible way and provide chat consultation on our platform. Your duties would include:

  • Chat consultation (including evenings, nights, and weekends)
  • Assessing and accompanying chats that deal with acute moments of endangerment
  • Supporting our volunteer counselors and interns with content-related questions
  • Providing support and feedback on our conceptual development
  • Participation in internal meetings, workshops, lectures, intervision, and supervision
  • Administrative tasks as required

Requirements

  • You are confident in speaking and writing in Ukrainian and Russian
  • You are confident in internal communication in English (not necessarily counselling)
  • Master's degree in psychology or equivalent combination of education and experience
  • Clinical knowledge of problems and disorders in children and adolescents and trauma
  • Ideally, first hand practical experience in the accompaniment and counselling or crisis intervention for children, adolescents or adults under stress
  • Very high level of resilience in critical situations
  • Feeling for sensitive communication and knowledge of resonance
  • Good self-regulation skills
  • Ability for self-reflection
  • Flexibility, fun and curiosity in testing digital support services
  • Ability to work in a team and independently
  • Certain degree of flexibility in scheduling

Benefits

  • Purpose: Together, we have a positive and lasting impact on people in need and are constantly expanding the support offered by krisenchat.
  • Salary: We reward your performance with an appropriate salary.
  • Top equipment: You decide whether you want to work with a Macbook or Thinkpad and can equip yourself as you wish thanks to our generous budget for remote work.
  • Vacation: Relax with 27 days of annual leave
  • New Work: We focus on innovation and agile working methods and create a dynamic environment that promotes your creativity and offers space for personal development.
  • Remote work, but you are also welcome in our office in Berlin, Mitte
  • Extensive self-care offer that includes supervision and intervision

krisenchat values diversity. We encourage all interested people, from diverse national or ethnic origin, age, religion, disability, gender, gender identity or sexual orientation, to apply to us. We look forward to hearing from you!

Updated: 2 days ago
Job ID: 10925070
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krisenchat

51-200 employees
Mental Health Care

krisenchat hilft Kindern und Jugendlichen rund-um-die-Uhr mit professionellen Krisenberater:innen in persönlichen Krisen. Einfach. Schnell. Vertraulich.

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  1. Mentor (Psychologist) krisenchat Ukrainian (d/m/f)