(Senior) Energy Systems Solution Engineer (m/f/d) (Remote in DE/EU possible)

Customer Success is not just a department for you, but a mindset?

We are expanding our Customer Success Team and are looking for a motivated Solution Engineer professionals (from recent graduates with first internship experience until experienced Senior) to ensure the success of our customers at the early stage of our customer journey.

You help our customers with the technical onboarding (energy systems engineering) closely with our Customer Success Managers to create the path to success.

• You onboard new customers with our Customer Success team and help our customers to get up & running with our software solution, decreasing time to value.
• You are responsible for the technical implementation of our software solution. You use your extensive technical knowledge to understand our (potential) customers’ energy system and implement it as a digital twin in our software.
• You present our software to (potential) customers (on senior management and engineering level) and conduct workshops & meetings like kick-off, digital-twin setup, validation, and result discussions.
• You actively integrate, guide, and support customers in integrating their energy systems based on their energy management data, expert knowledge, etc. In this context, you will be in direct customer contact and ask questions to understand the customer's energy system, improve the guidance by actively working on documentation & guidelines, and support the Engineering Team with your insights, feature ideas, and customer feedback.
• You advise our customers on how to best utilize the full potential of our SaaS solution together with your Customer Success Manager.
• You shape our internal processes and will optimize them with your data-driven mindset.
• You work closely with other departments, such as Sales, Customer Success, and Engineering.
• You directly contribute to the company's long-term goals and have a measurable impact on Kerith's growth and success.

• You have completed your studies in Energy Systems/Mechanical/Electrical Engineering, Data Science, Mathematics, or a comparable course of studies.
• You have successfully proven yourself in software implementation in a SaaS/Software environment.
• You ideally have experience in energy systems modeling or worked with Energy Systems Modelling Software or Energy Management Software.
• You are an excellent presenter and can break down complex topics to make our customers understand.
• You can work on multiple implementation projects at the same time.
• You are impact driven, have a strong interest in sustainability, and enjoy dealing with customers.
• You are proactive, work independently, can prioritize your tasks well, and are a team player.
• You are a strong communicator with very good German (C2 level) and English skills, both written and spoken.

• You will work in a young, fast-changing start-up and have the opportunity to express yourself with direct ownership from day 1.
• You will have the freedom and trust to bring in and execute your ideas.
• You have the chance to tackle the most urgent problem: the climate crisis and will be part of the solution.
• Attractive compensation package (depending on experience).
• Experienced colleagues at your side to coach and guide you.
• Location & schedule flexibility by the agreement with your team.
• You can live your enthusiasm for sustainability and disrupt the energy industry with us.
• As one of the early employees, you can shape our organization, culture & processes.

Everyone loves a straightforward and quick process. That's why we've broken our approach into three steps, each allowing you to contact us with any questions or concerns. After your application, you can expect initial feedback within the three working days.

This is what the individual steps look like:

1. An initial chat with the Head of Customer Success: to get to know each other,
   understand your current situation, your experience, and your expectations of Kerith
   (30 min)

2. Case Study including deep dive interview:

3. to solve the case study within a specific time frame (2-3 days)
4. to give you the room to present your results and ask/answer questions (1,5h)

3. Founder interview: to find out if we click together and to give you the opportunity to
directly chat with our founders (30 min)