KausaKausa

Customer Success Manager

Remote
Employee
Sales

Our mission is to empower businesses to make data-driven decisions faster and more effortlessly than ever before. Therefore, we are building an advanced analytics platform to reason why key performance indicators (KPIs) change.

Our company is built at Merantix, a Venture Studio focussing on artificial intelligence. This means that we are part of an ecosystem of engaged employees who will help us along the way.

Join our venture as the first Customer Success Manager and impact how companies make data-driven decisions. Get the chance to shape a young technology startup from its earliest days on through your efforts, experience, and industry expertise.

Tasks

  • Continuously expand your understanding of data and business concepts related to Kausa's customers and share these learnings with the whole team.
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive the value of Kausa
  • Help fast growing organizations navigate change and revolutionize how they use data
  • Provide mentorship and guidance through demonstrable knowledge of Kausa's products, solutions and methodologies
  • Partner closely with the product team members to translate business needs and product requirements into new solutions for customers.
  • Be an internal advocate for customer needs and feature requests across product, internal support, engineering and Sales

Requirements

  • 2+ years experience in Customer Success or Client Services in a Business Intelligence or data related field (experience with a data product is a plus)
  • Fantastic written and verbal communication skills with high emotional intelligence
  • Highly organized and able to handle conflicting priorities
  • Imaginative and creative thinking skills with an ability to quickly diagnose situations and zoom out to see the bigger picture
  • Learn the ins and outs of Kausa and creatively find solutions for our customers
  • Help our customers learn and navigate our product and the organizational change it can bring

Benefits

We invest in your future - learning & development programs will help you on your career path

We believe in trust and ownership - flexible working hours, flat hierarchies as well as regular feedback are part of it

We live our values - a dynamic, diverse and very motivated team which support and mentor each other

We promote our culture - regular team events and intensive exchange with all Merantix companies

We offer a strong base and 100% remote work - it's your choice whether you prefer to work at our office at the heart of Berlin or somewhere else in Europe

There are many roads leading up to being a Customer Success Manager. Our team is already a mix of self-taught and formally educated people. Don’t self-select out!

Updated: 1 month ago
Job ID: 5091318
About Kausa
2-10 employees
Information Technology and Services
Berlin, Germany
Advanced analytics platform using machine learning to reason why key performance indicators change
Berlin, Germany
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