Job Squad
Job Squad

Airline, Sales, Ticketing & Marketing Officer (English - EU Passport required)

Employee
Other
€20,000 to €21,000 / year

Join our team at as a Airline, Sales, Ticketing & Marketing Officer based at Malta International Airport. We are looking for a dynamic and customer-focused individual to promote and sell airline services, manage reservations and ticketing, handle complaints, and ensure exceptional customer satisfaction.

Tasks

  • Proactively promote and sell routes, fares, and services through telephone, email, face-to-face, and other communication channels.
  • Create reservations, arrange ticketing, and manage fare collection as directed.
  • Rebook tickets, execute necessary changes, and resolve booking problems.
  • Sell ancillaries including merchandise, seats, pet in cabin, gift vouchers, UMNR, and Business Class upgrades.
  • Liaise with all outstations to support ticketing and other issues on all flights available.
  • Provide support to outstations during check-in and before aircraft departure.
  • Quote, book, support, and handle ministerial and presidential bookings.
  • Assist with booking requests for passengers requiring medical travel assistance.
  • Ensure customer satisfaction by promptly solving problems and handling complaints.
  • Perform daily reconciliation of credit cards, cash, and invoices, including paperwork sent to accounting/banking sections.
  • Compile regular and ad-hoc reports accurately and within stipulated timeframes.
  • Stay informed about airline rules, regulations, and current affairs, and communicate relevant information to clients.
  • Maintain a high level of product and service knowledge.

Requirements

  • EU passport holder
  • Ideally already located in Malta
  • Experience in airline sales and services is a must!
  • Fluent in English
  • Ideally already located in Malta (no relocation package)
  • Strong customer service skills.
  • Proficient in MS Office packages and any GDS system.
  • Ability to work under stress while maintaining high productivity.
  • Exceptional organizational and problem-solving skills.
  • Ability to work independently.
  • Aviation experience required (not cabin crew).

Benefits

  • Full-time annual salary of €20,000; part-time salary is half.
  • Performance bonus of €1,000 based on performance.
  • Work schedule includes Monday to Sunday with night shifts.
  • Afternoon break included.
  • 25 days paid vacation and 14 bank holidays in Malta.
  • Contract duration ranges from 1 year to indefinite.
  • Opportunity for growth within the company.
  • Social activities, drinks meetings, and included in Malta healthcare.

Apply now and take the next step in your career!

Updated: 4 days ago
Job ID: 12874874
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  1. Airline, Sales, Ticketing & Marketing Officer (English - EU Passport required)