Dutch Speaking Remote Customer Support Advisor (Portugal)

Join a remote, Dutch-speaking customer support team in Portugal, helping customers with orders, payments, and returns for a leading international e-commerce platform.

Job Description

We are seeking a Dutch-speaking customer support professional to join a remote team supporting a leading online marketplace in the Netherlands. This role is based in Portugal, offering flexible remote work and opportunities in a fast-growing e-commerce environment.

What you will do

• Provide customer support via phone and email
• Assist customers with orders, deliveries, payments, and returns
• Troubleshoot issues related to online purchases
• Act as a point of contact for external sellers
• Provide information about digital products
• Escalate and reroute complex issues to relevant departments
• Maintain a friendly and professional customer experience

Candidate profile

• Fluent in Dutch and English (C1 level)
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work independently in a remote environment
• Comfortable handling multiple tasks and responsibilities
• Team player with a proactive attitude

Hard requirements

• For Belgian: Secondary education completed or 12 years of schooling
• For Dutch: Diploma equivalent to high school
• Valid EU Passport
• Clean Criminal Record

What we offer

• Salary of €1,434.82 gross/month (without accommodation)
• Salary of €1,313.32 gross/month (with accommodation option)
• Remote work within Portugal
• Full-time contract (40 hours per week)
• Rotational shifts from Monday to Sunday, 07:00–23:00
• International and multicultural work environment
• Career development opportunities
• Full training provided

Relocation

• Flight tickets refunded up to €350 after passing training and signing the contract
• Airport pick-up and support with documents
• Option for private room in a shared apartment