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Service Designer (f/m/x)

Berlin, Germany
Design / Art


As a Service Designer you will work within a team to develop end-to-end design perspectives for our automotive and mobility clients. On any given project, you'll be working with a talented team of designers and technologists to deliver client-ready concepts, maps and strategies at the highest quality. You should be passionate, curious and committed to create a new standard within the automotive industry. Your ideas, tools, and methodologies should be human-centered, systems-minded, and committed to envisioning and designing a new standard for the automotive and mobility industries.

What will you do?

  • Develop impactful user strategy and service design concepts while working as part of an interdisciplinary team of technologists, designers and strategists
  • Define and implement your preferred set of methodologies to shape groundbreaking user experience propositions, mapping dependencies, product horizons, front/back of house actors, technical enablers
  • Contribute to a positive culture of critique, growing your hard and soft skills and communicating clearly to team members, stakeholders and clients
  • Facilitating collaborative sessions with multidisciplinary teams and actively partnering with all relevant stakeholders
  • Support client organisations in the implementation of new services
  • Demonstrate excellent knowledge of value proposition definition, goal setting, prioritization and relevant success metrics

Who are you?

  • Minimum Bachelor's degree in Interaction Design, Service Design, HMI, or Engineering or other related programs preferred
  • At least 3 years of professional experience in design and a fundamental understanding of service design
  • A passion to shape “The New Mobility”
  • Good understanding of user-centered design principles and strong strategic thinking
  • Knowledgeable in service design, comfortable with hands-on primary and secondary research, and familiar with agile-based software development practices
  • Good verbal communication and interpersonal skills
  • Business English required, German or Spanish a plus

Who are we?

icon incar is a highly specialized design consultancy for Automotive User Experience, Connectivity Concepts, Mobility Ecosystems and for Research and Development. As part of the iconmobile group, a consultancy for design, technology and innovation, icon incar is active at locations worldwide: in Berlin, Munich, Ingolstadt, Santa Monica, Detroit and Shanghai, with more than 120 employees. Today we support projects of all sizes across all locations, for traditional OEMs as well as for EV start-ups, mostly directly in cooperation with the design departments of our clients. We cover the entire value chain from research & innovation through pre-development to series production.

What's in it for you?

Continuous development is a key component of innovation and since our people are our greatest strength, we know how important it is to provide development opportunities. We offer an ongoing leadership development program and an annual budget for skill training and expansion. In addition to the programs we offer, being part of icon incar means joining iconmobile group, which includes our agency business, as well as our own ventures such as D[AI]TA and banbutsu. With so much diversity in the work we do, it’s nearly impossible not to learn something new every day – whatever your role. Everything we do at icon incar aims to support our employees in their pursuits in and out of the office. With flexible working hours, ambitious and bright colleagues and an innovative international environment with diverse employees from every corner of the globe, we allow our employees the chance to define their own authentic work-life balance, challenge imaginations and help us stay innovative and forward thinking. As we work hard and we strive for excellence, we also do our best to make our employees feel happy – therefore we provide access to a host of discounts and deals for shopping and services and offer lots of company events and parties coupled with an adaptive work from home protocol, attractive salaries, sabbatical plans, and a company pension scheme. With our centrally located offices in Berlin, Los Angeles, Shanghai, Munich, Detroit, and Ingolstadt that come equipped with stocked kitchens and lounge areas, we hope you join us in our mission to designing a better future!

Updated: 1 week ago
Job ID: 4993321
About icon group
icon group is an international consulting company for innovation globally headquartered in Berlin. We are part of the WPP network.
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