Tick the boxes if you agree:
⬜ Helping companies empower their manual workers with new technologies sounds amazing!
⬜ I love developing good relationships, understanding customer needs and ensuring customer health.
⬜ Coming up with ideas and suggestions to proactively help customers comes naturally to me.
If you ticked these boxes, keep reading!
We are looking for a Customer Success professional to join our team and help us bring our startup to the next level! 🚀
You will be responsible for ensuring that our customers adopt our software and leverage its benefits to meet their business goals throughout the entire customer lifecycle. In close collaboration with other how.fm team members, you identify, analyze, and act on business opportunities, which generate value for our customers and our business.
At how.fm, we are a growing, and experienced, team of long-time colleagues and friends. We have made it our purpose to give everyone a fair chance to learn no matter their background. To achieve this we are on a mission to train 1 million deskless workers across the world in their own language. And that is just the beginning!
We have a modern office in Cologne, though we primarily work remotely and encourage all our team to work where it suits them. At least once a month we have workshops or events where we meet as a team in Cologne. So even if we don't have to commute every day, it is important that you are able to do so regularly.
For this position, we are looking for someone who can travel easily around Europe to visit customers.
Your mission would be to contribute to how.fm’s success by helping customers adopt our product, to retain and expand them while providing them with the highest level of care and attention.
YOUR MAIN ACTIVITIES
Customer Communication and enablement:
Customer Retention and Growth:
You are a how.fm fit and a fit for this role if you identify with the following:
If you want to know more about our team and how we work visit: www.how.fm/family.
If you like what you read and want to join us or want to apply and ask us more about the position, go ahead!
We are looking forward to hearing from you! 😃
We are a growing – and experienced – team of long-time colleagues and friends. We want to empower all humankind by democratizing professional expertise.