Customer Success Manager/in (m/w/d) 100 %
We are Houzy – the leading Swiss platform for homeowners, making life easier for property owners since 2017 with innovative digital services. We offer everything related to homeownership – from property search, financing, insurance, and maintenance to selling.
With 50,000 offer requests in 2024, Houzy is on track to become the largest referral platform for trades and services related to real estate.
As part of our expansion, we are looking for a Development (Co-)Lead to shape and drive our technological strategy.
By the way: Houzy was named Best Employer in Zurich (SME category) by kununu in 2023!
Tasks
Your Responsibilities
- Support and management of partner companies in the German-speaking part of Switzerland
- Telephone and written communication with our partners
- Selling and renewing partnership contracts
- Identifying upselling opportunities and managing new contracts
- Handling complaints and independently resolving issues
- Ensuring and optimizing existing processes to increase revenue
- Enhancing partner satisfaction
- Processing contracts in our CRM system
- Carrying out administrative tasks
- Communicating and sharing knowledge with the Head of Partner Management and the team in Romandy
Requirements
Your Profile
- Strong communication skills (both written and verbal)
- Team-oriented, proactive, and dynamic with a flexible working style
- Goal-oriented, assertive, and well-organized
- Fluent in German (spoken and written), with business-level English required. French is a strong asset.
- Strong IT user skills and excellent spelling/grammar in both languages
- Motivated, flexible, curious, and able to think in a connected/holistic way
Benefits
Your Benefits
- Responsibility and independent work from day one
- Varied and creative tasks within a dynamic team
- Opportunities for personal and professional development
- Flexible working hours with the option to work from home
- A lively and vibrant working atmosphere in Zurich
Interested? We look forward to receiving your application documents, including a motivation letter.
Houzy AG
Charline Boussange
Austrasse 38
CH-8045 Zurich
Houzy AG
Houzy entwickelt die führende Plattform für Wohneigentümer in der Schweiz mit starken Partnern, viel Expertenwissen und einer schnell wachsenden Community.
