Technical Operations Analyst

Zug, Switzerland
IT Management

Global Supply Chain Finance Ltd. is the world’s leading financial servicing provider in the Supply Chain Finance (SCF) sector with over 30 years of experience in structuring, implementing and servicing receivables and payables based programs. GSCF offers innovative SCF solutions to leading banks, non-bank investors, large suppliers and their buyers through its in-house developed platform.

To support our Product Development and Business Operations team, we are looking for a highly motivated and dynamic:

Technical Operations Analyst

The successful candidate will join a small team of Technical Support Analysts focused on maintaining the quality of the applications offered and working closely with the Business Operations team and external parties on all technical related matters.


  • Provide technical and business support for internal and external users of GSCF applications. This includes providing quick resolutions to application issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  • Maintain applications that have completed development stage and are running in the daily operations of the firm with the right focus on stability, quality and functionality against service level expectations.
  • Participate in application releases, from requirement analysis, development, testing and deployment into production.
  • Post deployment checks and continuous monitoring of all applications. Troubleshoot application errors and suggest appropriate resolution.
  • Develop and maintain technical support documentation.
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensure that database performance, storage, data scrambling procedures, data archiving procedures are in place and functioning correctly.
  • Act as a liaison between application users, interfacing internal development and infrastructure departments.
  • Act as SME to senior stakeholders and /or other team members.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Active involvement in and ownership of support project items, covering stability, efficiency and effectiveness initiatives.


  • Bachelor’s degree in IT or equivalent experience
  • Fluent in English written and spoken
  • Strong self-learning ability with on-the-job learning
  • Intrinsically motivated
  • Proactive and a self-starter
  • Flexible and a team player with experience working in a small team
  • Multicultural sensitivity/awareness

Required technical skills and experience

  • Strong SQL skills
  • Knowledge/ experience in issue tracking, report generation and documentation tools
  • Experience in some programming language (preferably Java) and willingness/ability to learn
  • Experience in Unix scripting language.
  • Demonstrated analytical and problem-solving skills
  • Effective written and verbal communication including ability to explain technical issues in simple terms that non-IT staff can understand
  • Has the ability to operate with a limited level of direct supervision


  • Global client base
  • Continuous professional development
  • Multicultural & dynamic team with cross-functional roles
  • Flat organization structure and short decision-making processes
  • High standard and modern working environment
  • Centrally located offices in Zug

Interested in joining GSCF? Please upload your complete application dossier.

We look forward to receiving your application!

Only Swiss or EU passport holders or holders of a valid Swiss working permit will be considered.

Updated: 2 weeks ago
Job ID: 3315706
About Global Supply Chain Finance Ltd.
GSCF is the recognized industry leader in the structuring & servicing of highly innovative financing programs based on companies’ Trade Payables & Receivables.
51-200 employees
Zug, Switzerland
Zug, Switzerland
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