Business Services Manager

Business Service Manager – Brussels

English/French speaking, Permanent, Full-time, Onsite

My client an international law firm are currently recruiting for this brand-new role of Business Service Manager. In this role you are managing a team of 3 ensuring the best quality of service for internal and external clients.

• Oversee daily operations of the business services area, ensuring smoothfunctioning and efficiency.

• Manage a team of staff, providing guidance, training, and support as needed.

• Maintain a welcoming and professional atmosphere for visitors, clients, andemployees.

• Coordinate scheduling and appointments, optimising time management andresource allocation.

• Implement and enforce business services policies and procedures to upholdorganisational standards.

• Handle enquiries, complaints, and requests promptly and effectively,demonstrating exceptional customer service.

• Monitor and maintain office supplies inventory, ordering replenishments asnecessary to support operational needs.

• Collaborate with other departments to facilitate seamless communication andcoordination.

• Evaluate business services performance metrics and implement improvementsfor enhanced service delivery.

• Stay updated on industry trends and best practices to continually enhancebusiness services.

• Relevant experience in leading teams in hospitality or customer servicemanagement.

• Ideally experience gained in facility/office management, law firm, or corporateenvironments.

• Fluent English and French; Dutch language skills desirable.

• Ability to prioritise efficiently, handle multiple tasks/projects, and make effectivedecisions.

• Maintain a positive attitude and urgency in resolving issues.

• Modern office in the heart of Brussels.

• Diverse team in an open & friendly environment.

• Competitive salary plus excellent benefits.