Customer Success Manager DACH (m/f/d)

Munich, Germany
Employee
Sales

You are the face of enmacc towards our customers. You ensure they use the platform successfully turning them into enmacc promoters themselves.

Tasks

Customer Implementation

  • Responsible for customer onboardings
  • Provide information and documents for our customers

Customer Success plans for customer

  • Tracking & Analyzing of Customer Activity
  • Implementation of engagement campaigns

CRM maintenance

Customer Relations Tasks

  • Telephone service
  • Complaint Management
  • Bug handling & technical support

Gatekeeping

  • Contract and term check

Customer Billing

  • Gatekeeping of new contracts
  • Generate and ship of invoices
  • Churn Management
  • Documentation for Finance
  • Confirmations of termination

Customer Education

  • Update knowledge base
  • Pop-ups with inline manual

Requirements

  • 1 -2 years of experience in customer facing departments, ideally in B2B
  • Strong analytical thinking
  • Affinity and understanding of digital products and services (SaaS)
  • Native German and Fluent English (other languages are a plus)
  • Skilful at building long term relationships with executives and key stakeholders.
  • Proactive team player with innovative ideas to inspire customer loyalty
  • Experience working with cross functional departments
  • Energy market background is a plus.

Benefits

  • Working in the fastest-growing company in the energy trading sector in Europe
  • Joining an international grown-up start-up in the SaaS field, with modern office spaces in the heart of Munich
  • High class hardware and software
  • Working from home & flexible work times
  • An entrepreneurial company culture with flat hierarchies.
  • Due to our continuous growth, you will have the opportunity to grow personally and professionally alongside the organization
  • Dog-friendly office

Got energy? Join us!

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Updated: 1 week ago
Job ID: 3676360
About Enmacc GmbH
enmacc, Europe’s fastest growing OTC energy trading platform, which which has been digitizing the energy trading process end-to-end since 2016.
51-200 employees
Information Technology and Services
Ridlerstraße 57, München, Deutschland
Ridlerstraße 57, München, Deutschland
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Contact Person
LV
Lisset Villanueva
Talent Champion
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