coverletter.tech
coverletter.tech

Customer Service Operations Specialist

Bucharest, Romania (hybrid)
Employee
Business Operations
1.000 EUR to 1.100 EUR / year

Office Location: Bucharest

Working type: hybrid setup, 2 days/week at the office

Working Hours: 9:00 - 18:00

Collaboration Type: Individual Labor Contract or B2B.

Duration: 1 year, with possible extension.

Salary: 5000 RON NET.

Please note that only candidates based in Romania will be considered.

Tasks

The Customer Service Operations Specialist works within a European, multicultural and fast moving business environment, supporting the Customers/ Partners and Sales Force, within the area of order fulfillment. He/ she is located in a central order management team and has a wide variety of responsibilities:

General Description:
• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
• Able to work independently up to minimal supervision on the recurrent business topics
• May act as a domain champion and initiate projects addressing business topics of moderate to high complexity
• Able to understand complex cross-functional business topics and focus on resolution
Ensures proper backup and handover during vacation and other absence

Requirements

  • Ability to solve a variety of common opeartional issues.
  • Capability to exercise independent judgment within defined practices and procedures.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Bachelor's degree preferred.
  • Proven experience in a customer service or customer care role.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Ability to work independently and as part of a team.
  • Fluency in English

Benefits

  • Medical subscription (Regina Maria)
  • Meal vouchers
  • Worldclass preferential subscription
  • 24 annual leave days
  • Instant access to a part of your salary
  • Bookster subscription
  • Remote work bonus
Updated: 1 week ago
Job ID: 11781339
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