Container Operations - Claims Associate (f/m/d)

Job Description

A little about us:

Container xChange is the leading online platform for container leasing and trading. We simplify the logistics of global trade, making the processes surrounding the container as simple as the container itself by providing a neutral infrastructure for all logistics companies.

Our team of 100+ like-minded xChangees from 40+ nationalities has made this possible! We have scaled far beyond the small start-up we once were and continue to disrupt the industry together.

The role: At xChange, we operate a marketplace dedicated to leasing and trading containers, providing a neutral, secure platform where suppliers and customers can seamlessly lease, buy, and manage their container transactions. While our platform fosters smooth interactions, challenges can occasionally arise, including issues like damaged or lost containers and quality discrepancies.

As our Claims Associate, you will efficiently resolve disputes between customers across various claim types. You will act as the main point of contact for customers and collaborate with external partners like insurance providers and surveyors.

This role offers an opportunity to gain valuable insights into the container industry while developing skills in claims mediation, relationship management, problem-solving, and operational efficiency. You will play a key role in enhancing our claims processes, ensuring high standards of quality and service excellence, and achieving our operational targets.

Location:

This role can be based in Hamburg or remotely within Germany, with working hours approximately aligned to U.S. business hours (~11:00 a.m. to ~7:00 p.m. CET).

Requirements

Your Impact:

• Claims resolution: You will mediate and resolve customer disputes related to container quality, damages, or loss, ensuring a fair and swift resolution to enhance customer satisfaction.
• Insurance Management and Stakeholder Communication: You will manage operational steps related to our insurance, including monthly declarations and reconciliations. You will communicate with our insurance partners to resolve specific claim types, such as total loss and mysterious disappearance.

• Process Improvement: You will utilize data and emerging technologies to identify areas for improvement in claims handling processes, implementing enhancements to ensure scalability and efficiency while collaborating with cross-functional teams like product, finance, and support.

  What makes you the PERFECT match?

• You have a strong operations background, ideally with first experience in container logistics.
• You bring a hands-on attitude paired with a process-oriented mindset. You are eager to run day-to-day operations with a drive to improve existing processes continuously.
• You have excellent communication and problem-solving skills with a dedication to customer service, focused on providing exceptional support and solving problems for client satisfaction.
• You are proficient with Excel, Google Sheets, or similar tools to manage large amounts of data and drive process improvements

• You are fluent in English; proficiency in Mandarin is a plus.

  What to expect?

• Ownership & impact at xChange: you'll have a direct stake in xChange with a competitive equity package. You will have room to make a significant impact by taking ownership and driving us forward with your dedication and hard work. We are partnered with the Fürstenberg Institut for personal coaching and professional development to support you along the way.
• xChange culture & collaboration: our diverse and talented team operates with a growth-focused mindset which fosters an open-minded, collaborative, and high-performance driven culture where A-players thrive.
• Other perks at xChange: A relocation bonus, 28 vacation days, language courses, a subsidized Deutschlandticket, mental healthcare program, bike leasing, an office in Hamburg’s city center, feel free to ask the Talent team for more details 😊