Account Manager - Chinese-speaker (f/m/d)

Job Description

A little about us:

Container xChange is the leading online platform for container logistics and operations. We simplify the logistics of global trade, making the processes surrounding the container as simple as the container itself by providing a neutral infrastructure for all logistics companies.

Our team of 100+ like-minded xChangees from 40+ nationalities has made this possible! We have scaled far beyond the small start-up we once were and continue to disrupt the industry together.

The role:

As our Account Manager, you’ll be the primary contact for 50-80 clients, mainly freight forwarders in the logistics industry, across the fast-growing APAC region. Your role is to help clients thrive on our container marketplace by facilitating transactions and building strong relationships.

You’ll connect with clients regularly, focusing on their goals and ensuring they fully utilize our platform’s features. A big part of your job will be developing localized approaches tailored to the unique needs of each market. You’ll also influence market expansion, collaborate with global teams. Your ultimate goal is to drive both client retention and revenue growth.

Location:

This role can be based full-time in Hamburg or remotely from Taiwan or China. Please note that if based in Taiwan or China, the position will be offered under a freelance agreement.

Requirements

Your Impact:

• Grow Revenue & Retain Clients: You will drive net revenue growth through upselling, contract renewals, and reducing churn. This involves fostering strong client relationships, understanding their long-term business objectives, and identifying new opportunities for expansion.
• Enhance Product Adoption: You will engage clients to ensure they effectively use our platform features, embedding xChange into their daily operations to make it an integral part of their business.
• Expand Your Customer Portfolio: You will identify upselling and cross-selling opportunities within existing accounts. You will also develop a sustainable portfolio and share strategies that enhance ROI and engagement.
• Deliver a Great Onboarding Experience: You will facilitate a smooth onboarding experience for new clients in their first 60 days, delivering training and ongoing follow-ups to make customers successful as fast as possible. You will also collaborate with internal teams to ensure your accounts are well-supported.

• Support your clients: You are the go-to person for your clients, ensuring your clients are supported, ultimately aiming for a smooth experience and as self-sufficient clients as possible.

  What makes you the PERFECT match?

• You bring 1-2 years of professional sales and/or account management experience managing large SMB portfolios, ideally within a Marketplaces, SaaS, or logistics (container leasing and trading) environment.
• You have experience working in an international work environment, ideally in English-speaking or European-based companies.
• You have expertise in developing and nurturing professional B2B relationships, with a strong understanding of client needs and expectations.
• You are a true hunter at heart, enthusiastic about making daily calls, actively seeking opportunities, and relentlessly pursuing new business.
• You bring a proactive, high-energy approach, ready to tackle challenges and drive rapid growth.

• You are fluent in English and Chinese with excellent client communication skills.

  What to expect?

• Ownership & impact at xChange: you'll have a direct stake in xChange with a competitive virtual equity package. You will have room to make a significant impact by taking ownership and driving us forward with your dedication and hard work. We are partnered with the Fürstenberg Institut for personal coaching and professional development to support you along the way.
• xChange culture & collaboration: our diverse and talented team operates with a growth-focused mindset which fosters an open-minded, collaborative, and high-performance driven culture where A-players thrive.
• Other perks at xChange: A relocation bonus, 28 vacation days, language courses, a subsidized Deutschlandticket, mental healthcare program, bike leasing, an office in Hamburg’s city center, feel free to ask the Talent team for more details 😊

If this sounds like your future role, simply submit your CV through the application link.