Account Manager - Americas (f/m/d)

Job Description

A little about us:

Container xChange is the leading online platform for container logistics and operations. We simplify the logistics of global trade, making the processes surrounding the container as simple as the container itself by providing a neutral infrastructure for all logistics companies.

Our team of 100+ like-minded xChangees from 40+ nationalities has made this possible! We have scaled far beyond the small start-up we once were and continue to disrupt the industry together.

The role: As our Account Manager , you will oversee a designated Client portfolio, serving as the primary commercial point of contact for our clients. Your role is pivotal in ensuring their success on our global marketplace by facilitating regular transactions on the platform. We are looking for someone who is proactive, independent, and organized, capable of maintaining positive and professional relationships with all clients. As an Account Manager, you should be fearless in your approach, ready to actively engage in daily calls with a clear drive to make clients successful and provide unwavering support.

You are proactive, independent, and organized, and can maintain a positive and professional relationship with all clients. As an Account Manager, you have the drive to make clients successful and provide all-time support.

Location:

This is a fully remote position, with a preference for candidates based in São Paulo. The working hours for this role will be from 10:00 AM to 6:00 PM (São Paulo time) to align with U.S. market hours. Please note that the position is offered under a freelance agreement

Requirements

Your Impact:

• Deliver an exceptional experience by understanding and aligning with our clients' business goals
• Forge and maintain strong client relationships, enhancing satisfaction and revenue generation
• Embed xChange into clients' daily operations, making it an integral part of their business and driving increased transactions
• Develop a sustainable portfolio and communicate strategies that enhance ROI and engagement
• Collaborate closely with internal teams to ensure support for your accounts.

• Regularly engage with clients through phone calls and meetings

  What makes you the PERFECT match?

• Prior experience managing large SMB portfolios, ideally within a Marketplaces/SaaS/logistics environment
• Expert in developing and nurturing professional B2B relationships, understanding the nuances of client needs and expectations.
• A true hunter at heart, enthusiastic about jumping on calls daily, actively seeking out opportunities, and relentlessly pursuing new business potential
• A proactive self-starter characterized by a high-energy drive and a hands-on approach, ready to dive into challenges and drive rapid growth

• Fluent in English with excellent communication (French a plus)

  What to expect?

  Ownership & impact at xChange: you'll have a direct stake in xChange with a competitive virtual equity package. You will have room to make a significant impact by taking ownership and driving us forward with your dedication and hardwork. We are partnered with the Fürstenberg Institut for personal coaching and professional development to support you along the way.

  xChange culture & collaboration: our diverse and talented team operates with a growth-focused mindset which fosters an open-minded, collaborative, and high-performance driven culture where A-players thrive.

  Other perks at xChange: attractive vacation days package, mental healthcare & coaching program, language courses and many more. Feel free to ask the Talent team for details 😊

  If this sounds like your future job, all we need is your CV which you can submit through the application link!