Comet Rocks
Comet Rocks

Senior Customer Success Manager

Berlin, Germany (hybrid)
Employee
Other
60.000 € to 80.000 € / year

We are an early-stage startup building an e-commerce platform that empowers enterprise brands to dramatically improve D2C performance. Our platform enables creating contextual mini-stores tailored for all marketing channels. We are looking for a Customer Success Manager to be the trusted advisor for our enterprise brands as they adopt our platform to create micro-stores for their social and influencer campaigns. You will partner closely with marketing teams to ensure they are leveraging our platform effectively to keep audiences in-context instead of sending them to generic ecommerce sites.

Tasks

Responsibilities:

  • Onboard new enterprise brands and consult on best practices for utilizing our platform to generate micro-stores for their social ad and influencer campaigns
  • Analyze performance data to provide strategic recommendations on how brands can optimize micro-stores to boost engagement and conversions
  • Partner with brands to align on quarterly goals for micro-store adoption across meta, facebook, influencers, and other channels
  • Identify opportunities for additional use cases and expansion within brands for our platform roadmap
  • Champion our solution within brands to build advocacy and loyalty.
  • Maintain expert knowledge of our platform, the social/influencer commerce landscape, and emerging best practices

Requirements

Requirements

  • 5+ years in customer success, account management or consulting serving enterprise brands
  • Deep understanding of digital marketing strategies for D2C, social commerce, and influencer marketing
  • Experience driving adoption, engagement and expansion of SaaS platforms
  • Strong consultative skills and comfort working closely with marketing leaders
  • Excellent communication and presentation abilities
  • Diligent and structured approach to account management
  • Passionate about our mission of revolutionizing social commerce for brands

Benefits

This is an incredible opportunity to have massive impact by ensuring our most important enterprise customers are successful. If you’re self-motivated, creative and analytical, and energized by high growth startups, we want to hear from you!

About Comet

Comet is revolutionizing distributed commerce for enterprise consumer brands by helping brands sell directly to customers by deploying our mini-stores at the point of inspiration, whether in social media, an exclusive community or collaboration, or online publisher channels.

Updated: 1 week ago
Job ID: 11152752
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Comet Rocks

1-10 employees
Technology, Information and Internet

Comet is a Berlin based B2B startup building the rails for open and embedded commerce.

We’re a team of serial fintech founders backed by some of the world's top VCs.

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Comet Rocks
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  1. Senior Customer Success Manager