Telesales & Customer Success Representative (Italian or Dutch Speaker) m/f/x

Are you ready to set sail on an exciting career journey? Join Borrow A Boat, a dynamic, disruptive leader in the boat holiday industry, and help redefine the way people experience boat rentals worldwide. With a presence in London, Amsterdam, Berlin, and Athens, our European platform offers everything from day-hires to luxury crewed charters.
We are Hiring sales agents!
As a Telesales & Customer Success Representative in our Athens office, you’ll be the heartbeat of our customer experience, guiding clients on unforgettable boating holidays while helping us make waves in the industry. If you’re a proactive sales professional who thrives in a fast-paced, international setting, this is your chance to join a team that values your talents and rewards your success.

1. Identify and Understand Customer Needs: Assist clients throughout the boat reservation process for their sailing holiday, ensuring all requirements are met for a seamless booking experience.
2. Manage Client Portfolios: Maintain and nurture relationships with a portfolio of clients, ensuring consistent follow-ups and satisfaction.
3. Prioritize and Strategize Daily Work: Effectively plan and prioritize tasks to meet and exceed individual and team sales KPIs.
4. Client Communication: Professionally engage with clients via email and phone, providing excellent service, information, and solutions to their queries and needs.
5. Collaborate Cross-Functionally: Work closely with different departments to ensure smooth handovers of bookings, share feedback, solve challenges, and contribute to team development.
6. Close Sales Leads: Convert online leads into bookings, ensuring that both personal and team sales targets are achieved.

• Language proficiency in either Italian or Dutch at a Native level; Fluency in English language at a conversational level (any extra language is a plus).
• Confident and personable: You have a natural ability to build rapport with clients and make meaningful connections.
• Creative problem-solver: You’re solution-oriented and able to think on your feet to meet client needs.
• Strong organizational skills: You can effectively manage multiple tasks and priorities in a fast-paced environment.
• Skilled negotiator: You excel in negotiation, enjoying the challenge of closing deals while creating value for clients.
• Self-motivated and proactive: You have a passion for driving online bookings and taking full ownership of your work.
• Results-driven: You are highly motivated by achieving and exceeding sales targets.
• Based in Athens, Greece.

• 🎁Growth Opportunities: Unlock your full potential with our supportive training and ample chance to grow and develop within the company
• 🤝Collaborative Team Culture: Join a supportive and diverse team that values collaboration, creativity and an inclusive work environment.
• 🌟 Rewarding Bonuses & Recognition: Your hard work won’t go unnoticed! Earn competitive performance-based bonuses and be part of an employee recognition program that truly values your achievements.
• 🌏Hybrid and mobile work policy: You can enjoy the flexibility of working from home one day a week. Also, you can take advantage of our 30-day mobile work policy during the off-season, allowing you to work from anywhere in the world.
• 🥳Exciting Company Events: Engage in fun and memorable company events, team-building activities, and social gatherings that bring our team closer together.
• And, of course, boat holiday discounts! 🤩 As part of the Borrow A Boat team, you’ll get access to exclusive discounts on boat holidays—perfect for making your own sailing dreams a reality.

Dare to dream big, challenge the status quo, and become an integral part of our passionate mission to the way the world sets sail. Join us at Borrow A Boat.