Customer Agent in Lisbon Beginning 2025 (German Speaker)

Are you a fluent German speaker with a passion for travel and customer service? Join the dynamic team in Lisbon for a leading holiday platform, where you'll assist our German-speaking customers in creating unforgettable travel experiences. As a Customer Service Representative, you'll handle inquiries, provide expert advice, and resolve issues efficiently. Your excellent communication skills will ensure our customers enjoy a seamless booking process. Be part of a company that values excellence and customer satisfaction!

Your responsibilities and impact working as a Travel Agent will be:

• Providing accurate and detailed information about the company's holiday offers.
• Managing and responding to customer requests through phone and email.
• Assisting customers with managing their bookings, queries and requests.
• Ensuring excellent customer satisfaction by exceeding customer expectations.

Skills, qualifications and interests you need to succeed in this role:

• Native-level proficiency in German and a minimum C1 level of English.
• Living in or willing to relocate to Lisbon for an international career and life experience.
• Flexibility and ability to adapt to changes with a positive mindset.
• Motivation and commitment to perform the assigned tasks effectively.
• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Contract type: a fixed-term contract for one year that can be renewed every year
• Full time contract and paid training
• Salary conditions (*) – 2 options:

1. Including free accommodation (shared flat, all bills included): 1.633,89€ gross/month + bonus up to 1.267,00€ gross per quarter
2. Without accommodation: 1.905,92€ gross/month + bonus up to 1.267,00€ gross per quarter

• For international applicants:

1. Reimbursement of your initial flight costs
2. Pick up from the airport
3. Annual return ticket to your home country (within the EU)
4. Help with paperwork, opening a bank account, etc. upon arrival

• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.
• Real career opportunities in different career paths
• Health insurance is provided from the beginning
• Employee discounts
• Fun and engaging company-wide initiatives
• Excellent work culture