Customer Service for Entertainment Company - WFH (French Speaker)

Working and living in Lisbon where you can enjoy the sunny weather can now become reality. Are you also a talented communicator and possibly already have some experience in customer service? Then this is your opportunity!

Your responsibilities and impact as a Customer Service Agent will be:

• Assist customers via phone, email, and chat on all their queries related to their subscription, invoicing, troubleshooting
• Provide account and application support to Customers namely with regards to software functionality.
• Deliver a high quality of service to ensure a superior customer experience.

Skills, qualifications and interests you need to succeed in this role:

• You are a native French speaker and have min B2 level in English
• You are already based in Portugal
• You are motivated and committed to your work
• Previous experience in Customer Service is a plus

What’s in it for you?

• 6 months contract
• Work from home position
• Working hours: Monday to Sunday – 08:00 to 21:00 Rotational
• Salary package: 895€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• Start date : 15/05/24

Your Future Company:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.