Blu Selection
Blu Selection

Customer Advisor for Fashion Brand (French Speaker)

Employee
Customer Service
14 280 € to 15 980 € / year

You want to be part of a multicultural team in a company which works alongside well-known brands?
You want to relocate to the beautiful capital of Portugal – Lisbon?
Then this could be the perfect opportunity for you to have the experience of a lifetime!

Tasks

Your responsibilities and impact as Customer Care Advisor will be:

  • Manage effectively all incoming queries in a customer service environment
  • Respond to incoming calls and emails from enterprise clients
  • Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues
  • Maintain client relationships through product support over the phone
  • Provide high-quality service
  • Record all required data elements in CRM to provide a good follow-up and qualitative support

Requirements

Skills, qualifications and interests you need to succeed in this role:

  • EU Citizenship or valid work permit/ residency card mandatory
  • You have the following language skills: native level of French + fluency in English
  • You preferably have a previous experience of min. 6 months in Customer Service or Technical Support in a Call Centre is preferred
  • Good technical skills and knowledge is preferable
  • You have an interest in and willingness to learn
  • You have very good communication skills – both written and oral
  • You have the ability to operate in high pressure situations
  • You are a team player, enthusiastic and self-starter
  • You have analytic and problem-solving skills
  • You are Customer and Quality oriented
  • Long-term opportunity

Benefits

What’s in it for you?

  • Working hours: Monday to Friday, rotating shifts 8:30am to 7 pm
  • A package in line with the market: 830€ gross / month x 14 months + up to 100€ / month performance bonus + up to 100€ / month performance bonus for sales + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
  • If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • A multicultural and international environment
  • Fully paid training, professional development and career evolution

Your Future Company:

  • Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
  • In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.
Updated: 19 hours ago
Job ID: 11895533
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Blu Selection

11-50 employees
Staffing and Recruiting

Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.

  1. Customer Advisor for Fashion Brand (French Speaker)