Blu Selection
Blu Selection

Service & Delivery Coordinator for Social Media Platform (German Speaker)

Employee
Management, Team Leader

You have a passion for social media, customer service and content moderation? Take this great opportunity to relocate to Lisbon and take the next step in your career. As a Service and Delivery Coordinator, you will be responsible for ensuring a secure and trustworthy marketplace - not only for the users of this worldwide known Social Media Platform, but also for sellers and creators.

Tasks

Your responsibilities and impact working as a Service & Delivery Coordinator will be:

  • Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
  • Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.
  • Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
  • Ensuring user and brand safety through effective content moderation practices.

Requirements

Skills, qualifications and interests you need to succeed in this role:

  • A native-level proficiency in German and a minimum B2 level of English
  • A valid Portuguese work permit (required)
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Keeping up-to-date with social media trends and practices
  • Resilience to sensitive content, demonstrating emotional maturity and professional detachment
  • Motivation and commitment to perform the assigned tasks effectively
  • Excitement about intercultural communication and embracing the expatriate lifestyle

Benefits

What’s in it for you?

  • Type of contract: Unfixed term contract, 30 days probation period
  • Working hours: full time (40h/week) Monday- Sunday 9:00-21:00
  • Salary conditions: 1.408 € gross/month + 100€ /month + 300 € loyalty bonus every 3 months + 3.000 € signings bonus + performance bonus 120 € from 4th full month + 7€ meal voucher/ day
  • Health insurance provided from the beginning
  • Paid professional training
  • Employee discounts
  • Fun and engaging company-wide initiatives
  • Excellent work culture

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

  • A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment
Updated: 1 minute ago
Job ID: 11843532
Report issue

Blu Selection

11-50 employees
Staffing and Recruiting

Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.

  1. Service & Delivery Coordinator for Social Media Platform (German Speaker)