The Bike Club

Sporting Goods Manufacturing

51-200

United Kingdom

At Bike Club, we offer subscriptions for children's bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It's sustainable and hassle-free.  

With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. With over $50 million in funding, we are rapidly  
expanding across Europe. While our headquarters is in the United Kingdom, we are already active in Germany and Austria.

## Tasks

*   Manage day to day “build” and “health” of our Salesforce account. 
*   Set up required objects and fields. 
*   Create and maintain flows.
*   Be in-house support person for all Salesforce issues (processes, access, accounts,  
layouts, errors etc).
*   Manage add-ons/apps, ensuring no hindrance to health of system. 
*   Train staff on how to use Salesforce. 
*   Be part of the implementation team.
*   Work closely with Customer Services to ensure data is accessible quickly and  
efficiently and to provide support to agents. 
*   Work with Tech Team on strategies to improve config. 
*   Work with QA to identify issues. 
*   Be part of Tech process to implement new Salesforce functionality.

## Requirements

*   Experience working with complex Salesforce configurations.
*   Deep understanding of Salesforce objects, fields, flows, validation and reporting.
*   Experience of using Service Cloud features and managing configuration (including  
Email-to-Case, Embedded chat, queues, permissions, Omni Channel, Supervisor  
tools.)
*   Experience working closely with an Engineering Team regarding Salesforce  
functionality and processes. 
*   Real-world experience of managing day-to-day Salesforce tasks in a busy  
environment.
*   Experience working closely with a Customer Services team.

## Benefits

*   26 days per year + bank holidays  
*   Pension salary sacrifice  
*   Enhanced Maternity and Paternity Leave  
*   Employee Discount on our bikes  
*   Cycle to Work scheme

Employee

Professional / Experienced

<p>At Bike Club, we offer subscriptions for children&#39;s bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It&#39;s sustainable and hassle-free.  </p>
<p>With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children&#39;s bike sector. With over $50 million in funding, we are rapidly<br>expanding across Europe. While our headquarters is in the United Kingdom, we are already active in Germany and Austria.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Manage day to day “build” and “health” of our Salesforce account. </li>
<li>Set up required objects and fields. </li>
<li>Create and maintain flows.</li>
<li>Be in-house support person for all Salesforce issues (processes, access, accounts,<br>layouts, errors etc).</li>
<li>Manage add-ons/apps, ensuring no hindrance to health of system. </li>
<li>Train staff on how to use Salesforce. </li>
<li>Be part of the implementation team.</li>
<li>Work closely with Customer Services to ensure data is accessible quickly and<br>efficiently and to provide support to agents. </li>
<li>Work with Tech Team on strategies to improve config. </li>
<li>Work with QA to identify issues. </li>
<li>Be part of Tech process to implement new Salesforce functionality.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Experience working with complex Salesforce configurations.</li>
<li>Deep understanding of Salesforce objects, fields, flows, validation and reporting.</li>
<li>Experience of using Service Cloud features and managing configuration (including<br>Email-to-Case, Embedded chat, queues, permissions, Omni Channel, Supervisor<br>tools.)</li>
<li>Experience working closely with an Engineering Team regarding Salesforce<br>functionality and processes. </li>
<li>Real-world experience of managing day-to-day Salesforce tasks in a busy<br>environment.</li>
<li>Experience working closely with a Customer Services team.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>26 days per year + bank holidays  </li>
<li>Pension salary sacrifice  </li>
<li>Enhanced Maternity and Paternity Leave  </li>
<li>Employee Discount on our bikes  </li>
<li>Cycle to Work scheme</li>
</ul>


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