Global Tech Ops Lead (m/f/d)

1KOMMA5°

We seek a highly skilled Global Tech Ops Lead (m/f/d) to join our growing tech team. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. And they are all connected! Be a part of our mission!

Your mission

• Provide empathetic leadership to the growing team of international tech partners (and students)
• Coordinate with end-user groups to determine best actions for support
• Provide remote support employees in other countries and regions
• Coordinate and communicate change management (project rollout)
• Contribute to the global IT strategy and make sure that it is well aligned with company needs
• Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities
• Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally
• Ensure devised SLA’s are maintained
• Automate! Automate! Automate!
• To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist
• Aligning wide-spread changes, as 1k5 expands, adapts and changes
• Be hands on with standard tooling configurations and implementation
• Listening, training and supporting our international user base (L1-L2 support)

Your profile

• Minimum of 8 years of Information Technology industry experience
• Minimum of 4 years in a management role
• Ability to demonstrate design thinking methodology
• Having worked or interned in fast growing start-up environments is a huge plus
• Personally driven by making a greener, cleaner energy sector
• Expertise in designing a highly optimised service desk system
• Expertise in designing realistic SLA’s
• Experience with transformation/change management
• Understanding and management experience with Tech tooling stacks
• English fluency. Other languages are a plus!

Benefits

• Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward
• With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure
• You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths
• Work with and learn from other skilled engineers and join conferences and exciting meetups
• You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich
• See the direct impact of your work on a rapid-scaling user base
• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass